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CareFirst BlueCross BlueShield · 4 days ago

Small Group Sales Consultant I (Remote)

United States

Full-time

Remote

Mid Level

$61K/yr - $99K/yr

3+ years exp

CareFirst BlueCross BlueShield is seeking a Small Group Existing Business Sales Consultant to serve as the primary strategist and revenue leader for small group brokers. This role focuses on retention strategy, renewal positioning, and broker ecosystem engagement, ensuring a seamless experience for brokers and their associated employers.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Organize brokers and employer groups into relationship ecosystems, identifying influence networks, key producing clusters, and regional patterns

Lead relationship engagement across these ecosystems, ensuring brokers receive consistent, strategic messaging and renewal support, not just performing service work

Act as the strategic face of CareFirst to broker partners, elevating our value proposition and shaping how we show up in the market

Partner closely with the Broker Service Team, who owns service delivery and issue resolution, ensuring a seamless and coordinated experience

Facilitate escalations appropriately through service teams while maintaining focus on higher-order strategy, messaging, and relationship management

Lead renewal strategy conversations with brokers and internal teams; articulate competitive positioning, product differences, and value drivers

Prepare and deliver compelling renewal presentations, tailored narratives, and portfolio-level insights for brokers and employer decision-makers

Partner with underwriting, product, operations, sales leadership, and market strategy to ensure renewals are timely, accurate, and aligned with enterprise goals

Strengthen consistency and quality of renewal execution by identifying process gaps, improving handoffs, and proposing enhancements to cross-functional workflows

Serve as the internal subject matter expert on the assigned relationships, serving as trusted partner to brokers for insights, risks, or needed actions

Communicate market feedback, broker sentiment, competitor behavior, and emerging threats to sales leadership and cross-functional partners

Support the creation of strategic sales messaging, broker communications, market-level talking points, and competitive counter-strategies

Participate in staff meetings, pipeline reviews, strategic planning sessions, and quarterly business reviews to represent the voice of the existing book

Contribute to a high-performance, accountable culture by modeling preparation, clarity, rigor, and professional presence

Qualification

Sales experienceHealthLife licenseCRM knowledgeSalesforce proficiencyCustomer service orientationCommunication skillsProblem-solving ability

Required

Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

Current health and life license for the jurisdictions of Maryland, DC, and Virginia

3 years sales/healthcare experience in a similar sales position

Knowledge and understanding of CRM, Salesforce, and other client management tools

Strong customer service orientation

Ability to recognize, analyze, and solve a variety of problems

Excellent communication skills both written and verbal

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship