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Managed Solution · 1 month ago

Cloud + Licensing Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$25/hr - $31.25/hr

2+ years exp

Managed Solution LLC is a nationally recognized Microsoft Partner and leading IT service provider headquartered in San Diego. The Cloud + Licensing Support Specialist will assist the sales department with customer requests, provide exceptional customer service, and support cloud department operations, including managing licensing and renewals.

Business IntelligenceCloud ComputingInformation TechnologySoftware

Growth Opportunities

Responsibilities

Input Microsoft Co-sell opportunities into Microsoft Partner Center, including data entry, opportunity qualification, and updating won/lost opportunities

Register client projects within Microsoft Partner Center - Claiming Partner of Record (CPOR), in order for the Company to be recognized for the project work

Monitor and maintain data accuracy across all Partner Center entries to ensure compliance with Microsoft incentive eligibility requirements

Handle annual client renewals of Microsoft 365 subscriptions (including Azure): pulling reports, building contracts, communicating with customers, and renewing subscriptions per agreements

Provide superior, first-line customer support related to Office 365 inquiries, meeting Service Level Target for responses related to licensing administration/customer questions, escalating as needed per department procedures

Onboard new CSP customers, including such activities as: sending a welcome email, coordinating the transition/purchase/reassignment of licensing, and working with current partner or Microsoft to cancel previous subscriptions as needed

Build customer quotes in accordance with provided customer/prospect requirements, using both Excel and PandaDoc, sending completed quotes to the appropriate party

Update quoting price lists on a monthly basis to maintain current vendor data

Review existing quotes and contracts for accuracy, completeness, and alignment with current vendor pricing and policies

Run customer reports for monthly invoicing processes

Conduct regular data audits across customer accounts, licensing inventories, and Partner Center records to identify discrepancies and opportunities for optimization

Analyze customer usage patterns and licensing utilization to identify cost-saving opportunities and optimization recommendations

Generate and distribute regular reports on key metrics including renewal rates, CSP growth, and customer licensing trends

Track and report on departmental KPIs to support operational decision-making

Identify inefficiencies in current workflows and proactively recommend process improvements to enhance team productivity and accuracy

Assist with implementation of administrative or process changes to ensure ongoing adherence to vendor requirements and policy changes

Document standard operating procedures and maintain process documentation to support team consistency and training

Collaborate with team members to streamline repetitive tasks through automation or improved workflows

Test and validate new tools, systems, or process changes before broader implementation

Build and maintain current knowledge of Microsoft licensing types, terms and conditions, including staying informed on FY25 and FY26 CSP program changes and incentive requirements

Maintain compliance with all Company policies and procedures and maintain strict client and Company confidentiality

Stay current on vendor policy updates and communicate relevant changes to appropriate stakeholders

Support the team in maintaining eligibility for Microsoft CSP Direct Bill status and related incentive programs

Provide backup support for team members during absences or high-volume periods

Collaborate with sales, technical, and finance teams to resolve customer issues and improve service delivery

Other related duties as assigned by a supervisor

Qualification

Microsoft Partner Center ManagementMicrosoft Cloud Solution ProviderMicrosoft New Commerce ExperienceMicrosoft licensing programsData analysisQuotingContract managementTechnical troubleshootingPandaDocExcelCustomer serviceProcess improvementCommunication skills

Required

Minimum 2+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration

Demonstrated expertise with Microsoft New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions

Strong knowledge of Microsoft licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management

Proven technical troubleshooting skills and ability to communicate complex concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems

Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions

Demonstrated ability to research and develop proficiency around detailed, technical subjects

Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics

Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy

Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment, across levels inside and outside the organization

Strong proficiency with common workplace software applications (MS Office – Word, Excel, PowerPoint, and Outlook), including advanced proficiency in Excel for data analysis, pivot tables, and reporting

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Self-motivated problem-solver who takes initiative to improve systems and support team efficiency

Microsoft Licensing Fundamentals Certification and other related certification will be required to be maintained during employment. Candidates who do not have active required certifications at time of hire will be required to obtain necessary certification(s) within three months

Preferred

Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required

Experience in utilizing quoting/contracts management systems (PandaDoc, ConnectWise preferred)

Experience with data validation, quality control processes, and reporting tools is a plus

Associate's or Bachelor's degree preferred, as well as 2+ years in a sales, administrative, or data analysis role. Equivalent combinations of education and/or relevant work experience will be considered

Benefits

PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+

401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days

Holidays - Managed Solution celebrates 7 paid holidays each year

Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!

Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)

Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7

$100K Life/AD&D policy provided for all employees, free of charge!

Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!