Electro Rent · 1 month ago
Customer Solutions Specialist (Telecom Account Manager)
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
2+ years expElectro Rent is a global leader in test & measurement technology solutions, seeking talented professionals to join their Sales Team as Customer Solutions Specialists. In this role, you will support sales success by managing customer inquiries, coordinating sales processes, and driving customer satisfaction and revenue growth in a dynamic environment.
Electrical & Electronic Manufacturing
Responsibilities
Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery
Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses
Promote Electro Rent’s value proposition to new and existing customers to create near-term rental and sales opportunities
Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure
Track and update sales activities, opportunities, and customer interactions in Salesforce.com to ensure accurate sales funnel management and forecasting
Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals
Maintain high-level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity
Assist with other special sales support tasks and projects as assigned
Identify and qualify early-stage opportunities
Support open quotes by driving follow-up activities to accelerate deal closure or retire expired opportunities
Execute call-out schedules to existing and potential customers to promote Electro Rent’s offerings
Collaborate effectively with the broader sales organization to ensure seamless transitions and excellent customer experience
Qualification
Required
2+ years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment
Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings
Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail
Proactive approach to outbound calling and lead generation
Proficiency with CRM systems (e.g., Salesforce) and MS Office tools
Ability to navigate LinkedIn for prospecting and researching target customers
A customer-first mindset with the ability to work collaboratively within a team environment
Preferred
Experience supporting sales of technical products, test & measurement equipment, or rental services
Understanding of B2B commercial sales cycles and solution selling
Background in engaging with engineering, manufacturing, or technology customers
Education in engineering, business, or a related discipline
Company
Electro Rent
Electro Rent is a global leader in test and technology solutions that enable its customers to accelerate innovation and optimize investments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Clark
Chief Executive Officer
Jonathan Watson
Chief Financial Officer
Company data provided by crunchbase