Yardi ยท 1 month ago
Customer Care Specialist
Austin, TX
Full-time
Hybrid
Entry Level
$22.69/hr - $25.52/hr
1+ years expYardi Systems, Inc. is a leader in the property tech industry, dedicated to creating innovative real estate software. As a Customer Care Specialist, you will assist clients with the Yardi EHR platform and eLearning tools, troubleshoot issues, and ensure successful go-lives.
Property ManagementPropTechReal EstateSoftware
Responsibilities
Assist multiple Account Managers to prioritize client needs, escalate concerns, and support successful go-lives
Log and document all clients calls into the yCRM system for resolution tracking and historical data
Learn appropriate software and hardware used by clients and Yardi
Test fixes to ensure complete problem resolution has been achieved
Qualification
Required
High School Diploma
1-3 years prior experience providing technical support
Prior knowledge/experience with medical software highly desirable
Strong interpersonal skills and ability to establish rapport
Proficiency with MS Office Suite
Excellent verbal and written communication skills
Benefits
100% paid employee medical premiums
Company profit-sharing plan
Flexible work arrangements
Company
Yardi
Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector.
10001+ employees
H1B Sponsorship
Yardi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (12)
2022 (14)
2021 (10)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Matt Harmon
Senior Network Engineer
Robert Teel
President, Global Solutions
Recent News
2026-01-05
Company data provided by crunchbase