Anthropic · 1 day ago
Customer Success Manager, Beneficial Deployments
San Francisco, CA
Full-time
Hybrid
Senior Level
$200K/yr - $260K/yr
5+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. They are seeking a Customer Success Manager to support their Beneficial Deployments initiatives by building partnerships with mission-driven organizations and helping them effectively adopt AI technologies to amplify their social impact.
Artificial Intelligence (AI)Generative AIInformation TechnologyMachine Learning
Responsibilities
Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment
Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows
Develop and execute change management strategies appropriate for mission-driven organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and organizational enablement that respects nonprofit capacity constraints and decision-making processes
Create and maintain customer enablement resources —identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
Identify and create opportunities for nonprofit thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, user communities, and peer networking that extend impact beyond individual partner relationships
Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI
Own the partnership experience across the organization's lifecycle—managing comprehensive account and success plans grounded in the organization's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic
Qualification
Required
5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organizations or working at the intersection of technology and public good—including nonprofits, foundations, educational institutions, government agencies, or social impact programs
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
Experience explaining and demonstrating technical products to various audiences
Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans
Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality. You are a true team player
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Benefits
Equity
Benefits
Incentive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase