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ShopMy · 9 hours ago

Senior Manager, Product Research (UX/UR)

United States

Full-time

Remote

Senior Level

$120K/yr - $160K/yr

6+ years exp

ShopMy is revolutionizing digital marketing by connecting brands with top talent. As a Senior Manager of Product Research, you will lead user research efforts to enhance the creator, shopper, and brand experience, driving insights that shape product strategy and design improvements.

Advertising PlatformsBrand MarketingContent CreatorsDigital Marketing

Responsibilities

Own and drive the research roadmap in close partnership with Product, Success and Sales

Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing

Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience

Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience

Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization

Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)

Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs

Advocate for the voice of the creator, shopper and brand throughout the product development process

Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing

Help level up research understanding across the team through lightweight training and education

Qualification

Product ResearchUX ResearchUsability TestingGenerative Research MethodsEvaluative Research MethodsCross-functional CollaborationTrainingEducationNavigating AmbiguityCommunication SkillsStorytelling Skills

Required

6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup

Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products

Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable

Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context

Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed