OptiNizers · 2 months ago
Customer Service Associate
United States
Full-time, Part-time, Contract
Remote
New Grad, Entry LevelOptiNizers is a company focused on skincare and wellness, seeking a Customer Service Associate to provide exceptional support to clients. The role involves handling customer inquiries, providing product knowledge, and ensuring a warm, professional interaction with clients.
Professional Services
Responsibilities
Handle an average of 30–40 inbound and outbound calls daily, providing prompt, professional, and friendly assistance
Address customer inquiries regarding product details, device usage, troubleshooting, and basic skincare recommendations
Support customers with order inquiries, returns, and after-sales questions
Maintain a helpful, empathetic, and brand-aligned communication style in every interaction
Develop and maintain a deep understanding of the company’s products, technology, and benefits
Communicate effectively about skincare concepts and device functionality using accurate terminology
Represent the company brand with professionalism, enthusiasm, and confidence
Log customer interactions accurately
Collaborate with internal teams to escalate technical or complex concerns promptly
Track recurring issues and share insights to help improve customer experience and support documentation
Participate in ongoing product and customer service training
Provide feedback on customer trends and potential service enhancements
Stay updated with new product launches, skincare trends, and wellness innovations relevant to the brand
Qualification
Required
Proven experience in customer service, preferably in the beauty, skincare, or wellness industry
Background in Aesthetics, Beauty Therapy, or Wellness is highly preferred
Clear, friendly, and professional phone manner with strong verbal and written English skills
Familiarity with skincare products, beauty devices, and common industry terminologies
Comfortable using systems, call software, and Google Workspace tools
Empathetic, patient, and solutions-driven; capable of managing multiple calls and inquiries efficiently
Company
OptiNizers
Optimize and Organize your Life by matching you with trained remote talents to meet your needs.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Yang
Partner
Recent News
optinizers.com
2024-12-11
optinizers.com
2024-12-11
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