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Farmers & Merchants Bank · 1 month ago

Customer Service Manager (I-III)

Owings Mills, MD

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Farmers & Merchants Bank is focused on providing quality and efficiency to customers who prefer face-to-face interaction. The Customer Service Manager will understand customers' financial needs and communicate appropriate products and services while supporting daily branch operations and maintaining accurate records.

BankingFinancial ServicesLendingPersonal FinanceRetirement

Responsibilities

Provide quality and efficiency to customers who prefer face to face interaction with the bank

Support all daily operations of the branch, including timely and efficient completion of client transactions, while maintaining accurate records and through proper handling of all monies assigned

Works on assignments that are semi-routine in nature, i.e., cash handling, common customer maintenance requests, etc

Normally receives detailed instructions on routine work, detailed instructions on new assignments

Accepts and accurately processes all financial transactions

Maintains responsibility for a cash drawer and follows proper balancing procedures

Provides excellent customer service by providing answers and assistance for customers’ questions and concerns

Takes personal initiative and is a positive example for others to follow

Actively learns, demonstrates, and fosters the Farmers and Merchants Bank values of community banking

Takes personal initiative and is a positive example for others to emulate

In the performance of the respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees

May perform other duties as assigned