Newstel Worldwide · 3 months ago
Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)
United States
Full-time
Remote
New Grad, Entry LevelNewstel Worldwide is a customer service company seeking a Dutch-Speaking Customer Service Agent to join their multilingual team. The role involves assisting customers through various channels and ensuring a high standard of service.
Customer ServiceFacilities Support ServicesOutsourcing
Responsibilities
Helping customers across phone, email, live chat, and social media
Resolving queries with speed, care, and consistency
Supporting back-office operations (order updates, supplier coordination, admin)
Collaborating with team members via Slack and shared platforms
Contributing to quality, compliance, and performance goals
Qualification
Required
Fluency in Dutch and English, both spoken and written
A clear communicator with a calm, customer-first mindset
Tech-confident and ready to learn
Based in Malta and able to attend onboarding in person
Preferred
Previous experience in customer service or contact centres
Zendesk experience is a plus
Company
Newstel Worldwide
Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase