Skydance · 1 month ago
Support Technician
Santa Monica
Full-time
Onsite
Entry Level
$28/hr - $35/hr
2+ years expSkydance is a diversified media company focused on creating high-quality entertainment. The Support Technician will be responsible for providing front-line triage and support for user-facing technology, ensuring effective communication and collaboration with production and IT teams.
AnimationBroadcastingDigital EntertainmentFilmFilm ProductionMedia and EntertainmentMusicNewsTVTV Production
Responsibilities
Be the first point of contact for technology and room related issues that arise within the studio
Establish and maintain high quality inter-personal relationships with production and studio staff
Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
Maintain select user-facing core technology systems and services within the environment
Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
Organize technology asset inventory, new user setups, and software licensing
Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti-virus and backup tools
Support various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and ShotGrid, and assist with various animation specific tools
Support various cloud applications including Google gSuite, Office365, and Atlassian products
Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN
As a team, support 100-400 artists, production staff, overhead users, and technicians
Collaborating on the planning and executive of facility-related projects that involve technology, such as office moves or expansions
Qualification
Required
2+ years of experience in IT support of non-technical users
1+ years of experience in an enterprise-level technology environment
Demonstrated ability to manage multiple competing priorities
Demonstrated ability to interact with frustrated users positively and professionally
Excellent communication skills in dealing with both technical and artistic groups
Proven experience administering Mac OS and Windows
Ability to tenaciously solve unfamiliar problems
Preferred
Experience supporting Linux workstations a plus
Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications a plus
Experience in the Visual Effects, Animation, or media and entertainment industries a plus
Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms a plus
Company
Skydance
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences.
201-500 employees
H1B Sponsorship
Skydance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (39)
2023 (33)
2022 (53)
2021 (44)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$1.68BKey Investors
JP MorganKohlberg Kravis RobertsRedBird Capital Partners
2025-08-07IPO
2023-07-11Debt Financing· $1B
2022-10-13Private Equity· $400M
Leadership Team
Brian Green
Character Supervisor
Jon Weinbach
President, Skydance Sports
Recent News
2025-12-18
San Bernardino Sun
2025-11-20
Company data provided by crunchbase