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Jackpot.com · 3 months ago

Customer Support Agent

United States

Full-time

Remote

Mid Level

Jackpot.com is looking for an English-Speaking Customer Support Agent to join their Customer Experience Team. The role involves providing high-quality customer service and ensuring KPI targets are met while fostering positive relationships with customers.

CasinoGambling

Growth Opportunities

Responsibilities

Assist with knowledgeable support to all customer requests, assess and summaries customer situations, offer a factual response and determine actions to successfully resolve a customer enquiry

Provide immediate and accurate response to all customer contacts mostly via e-mail, but also on telephone and live chat (WhatsApp & Facebook) when necessary

Update website, e.g. changing banners, and managing lottery draws (such as closure, updating jackpot amount, processing draws, etc.)

Delivering first time resolution to all customer requests up to authority and permission levels

Create and constantly develop unique positive personal relationships with the customers

Continually develop bookmaking and product knowledge and skills across all markets and opportunities

Proactively embrace the Jackpot.com culture

Develop and maintain effective internal relationships

24/7 shift rotation including working nights and weekends as required

Qualification

Customer service experienceNative English proficiencyProblem-solving skillsInterpersonal skillsSelf-motivating

Required

Native English level, both written and oral communication skills

Customer service experience is required

Excellent interpersonal skills and strong work ethics

High confidence levels with a positive approach towards work

Accurate problem-solving skills

Curious and detailed oriented

Ability to find effective and smart solutions to problems encountered

Proactive and self-motivating

Benefits

13th Salary – end of the year

Free access to online academies and courses/books.

Vacation Days loyalty

Company

Jackpot.com

Since its launch in 2016, Jackpot.com has become a world leader in the online lottery sector, with the goal of fundamentally changing the lottery experience through innovation and variety.

Founded in 2016