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Kigen · 2 months ago

Technical Solutions Expert

United States

Full-time

Remote

Senior Level

5+ years exp

Kigen is a company focused on enabling businesses to grow their Internet of Things through innovative SIM, eSIM, and iSIM technologies. The Technical Solutions Expert will work closely with various teams and customers to drive adoption and revenue, ensuring the successful implementation and delivery of technical projects.

Artificial Intelligence (AI)Information TechnologyInternet of ThingsSoftwareTelecommunications

Comp. & Benefits

Responsibilities

Build deep technical and business relationships with customers with support from numerous Kigen teams

Articulate and educate customers on technical aspects of Kigen’s value proposition. You will capture and amalgamate technical requirements into clearly defined solutions, conduct technical viability assessments, and scope and estimate projects accordingly

Collaborate with Sales Managers, customers and other Kigen teams to oversee the technical delivery of projects and responses to RFIs, RFPs and tender bids

You will be the 'customer voice' towards our Product and Engineering groups, articulating customer and field requirements, and 'Kigen’s voice' towards the customer, explaining how to use current and planned capabilities

Collaborate with customers to capture technical needs and ensure delivery of appropriate solutions and will define statements of work

Work closely with Kigen Project and Product Managers as well as the Kigen's Professional Services and other teams to ensure successful planning and execution of customer-related projects and technical delivery

Define acceptance testing processes that need to be carried out post-delivery to ensure customer satisfaction

Respond to technical queries from customers. Assign technical tickets to relevant Kigen engineers and teams, and oversee the delivery thereof to customers

You will provide higher-level technical training on Kigen products and services to customers

Maintain close interaction with Kigen OS dev team for onsite debugging/testing and technical communication to ensure design-win with new design-in projects

Qualification

Smart card technologiesEmbedded systems developmentTechnical customer-facing experienceEnterprise software understandingAndroid/Linux developmentCommunication skillsProblem-solving skillsTeam player

Required

You have a bachelor's degree in Computer Science / Electrical Engineering or other relevant discipline

You have at least 5 years' experience in a technical customer-facing role

You have solid experience with and good technical understanding of smart card technologies and specifications, including GSMA SGP22/SGP32, 3GPP, ETSI, JavaCard, Global Platform, and others

You have a technical understanding of enterprise software and familiarity with related software services (SaaS), ideally within the IoT and/or mobile telecoms contexts

You have experience with embedded systems development, and knowledge of Android/Linux application development

You have excellent communication, presentation and listening skills with varied audience types and sizes

You have good ability to articulate new and complex product offerings, and to synthesize multiple viewpoints, perspectives and opinions with objective and impartial analysis to solve problems, gain consensus, and drive decisions

You are organised and flexible, exhibit high autonomy, are a problem solver, and a self-starter with a 'can do' attitude

A real team player who aspires to our core values of: Think big, act fast; Passion for Customer Success, Be excellent to all