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Cadence · 5 months ago

Client Service Associate, Market Research & Moderation

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Cadence is a language services firm servicing the due diligence industry. The Client Service Associate will manage multiple market research and moderation projects, ensuring client needs are met through effective project management, communication, and recruitment of moderators.

Professional ServicesService IndustryTranslation Service

Comp. & Benefits

Responsibilities

You’ll manage multiple projects each day

You’ll communicate with clients via email, phone, or WeChat to understand their needs

You’ll collaborate with colleagues to ensure the client’s expectations for quality, speed, and cost are met across products

You’ll identify talent to assist based on their relevant experience, location, and other variables

Your primary responsibilities are to understand the project needs and to identify the best moderators from our community for the research objective

You’ll need to present that moderator’s profile or outsource new talent, depending on the project

You’ll constantly evaluate project health, profitability, and client satisfaction

You’ll need to align on expectations between clients and moderators

You’ll chaperone briefing calls to explain support provided and to ensure the projects begin successfully

You’ll follow up with clients after projects to ensure their satisfaction

Qualification

Market research experienceFluency in EnglishProject managementSalesforce proficiencyCommunication skillsMultitasking abilitiesData-driven approachOrganizational abilitiesWork under pressureTeamwork skillsGoal-oriented mindsetGrowth mindsetMotivated to succeed