MAX USA Corp · 2 months ago
Inside Sales Support Specialist
Tustin, CA
Full-time
Onsite
New Grad, Entry LevelMAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. The Inside Sales Support Specialist plays a critical role in supporting the outside sales team and enhancing the customer experience through lead nurturing, customer communication, and internal coordination.
Machinery ManufacturingManufacturing
Responsibilities
Lead Management & Qualification
Upload and track leads in Salesforce.com
Conduct outbound calls and emails to qualify leads
Coordinate follow-ups and assist in closing opportunities alongside the outside sales team
Log and monitor activity consistently in Salesforce
Sales Support
Identify sales opportunities within targeted markets
Communicate daily with the MAX sales team and distribution partners
Provide administrative and strategic support to outside sales reps as assigned
Manage customer and end-user communications in a timely and professional manner
Customer Relations
Develop product expertise to answer dealer and customer inquiries
Support customer service and assist with order entry as needed
Help resolve issues related to accounts receivable for designated customers
Special Projects & Collaboration
Execute special projects at the request of sales leadership
Uphold company regulations and standards in all interactions
Collaborate cross-functionally with internal departments to ensure customer satisfaction
Qualification
Required
High school diploma
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Demonstrated ability to support a team-oriented environment
Self-motivated with a solid work ethic
Preferred
coursework in business or equivalent work experience
Working knowledge of Salesforce.com or similar CRM systems
Previous experience in inside sales, cold calling, or lead generation
Company
MAX USA Corp
MAX USA CORP is a manufacturer of high-end industrial tools and office products with innovative and durable features.
Founded in 1942
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase