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University of Washington · 1 month ago

Digital Access & Engagement Program Manager

Greater Seattle Area

Full-time

Onsite

Senior Level

$90K/yr - $135K/yr

6+ years exp

The University of Washington is seeking a Digital Access & Engagement Program Manager to lead initiatives aimed at improving patient access through digital solutions. The role involves collaboration with various stakeholders to implement scheduling innovations and enhance patient experience.

EducationHigher EducationUniversities

Responsibilities

Lead design and implementation of digital scheduling and patient access initiatives across UW Medicine

Drive adoption of online self-scheduling, outreach strategies, and emerging AI-enabled workflows

Collaborate with clinical, operational, and IT leaders to align scheduling innovations with enterprise digital health strategies

Serve as a strategic leader for portfolio management and change management initiatives tied to appointment access

Program Management: Oversee digital scheduling program, including workflow design, enhancement prioritization, and stakeholder communication

Operations Engagement & Change Management: Partner with clinics to ensure adoption of scheduling tools; lead structured change management processes

Training & Governance: Act as SME for training on scheduling tools; lead committees overseeing digital access initiatives

Analytics & Continuous Improvement: Develop dashboards and analytic frameworks; monitor performance and identify improvement opportunities

Leadership: Provide strategic oversight for scheduling initiatives; lead cross-functional teams and collaborate with executive leadership

Qualification

Change ManagementPatient Access ExperienceProject ManagementVendor ManagementFinancial ManagementAnalytical SkillsCustomer OrientationTactical ExecutionComputer SkillsCommunication SkillsOrganization Skills

Required

Master's degree in Business, Communications, Healthcare Administration, or related field AND six to eight years of demonstrated success in a consulting capacity in a related healthcare, hospital, or ambulatory setting to include:

Five (5) years of Patient Access related experience

Five (5) years of supervisory experience in healthcare setting

Five (5) years of project management and change management

Three (3) years of customer service management

Project Management Facilitation - Extensive experience in facilitating large meetings, demonstrating the ability to represent a complex organization or collaborative of various stakeholders and lead to outcomes

Customer Orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors, and stakeholders

Tactical Execution Experience - oversees the development, deployment and direction of complex programs, plans and processes

Vendor management Experience - contracting, quality assurance, etc

Policies & Procedures Experience - articulates knowledge and understanding of organizational policies, procedures and systems

Computer (PC) Skills - demonstrates proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly

Financial Management Knowledge - applies tools and processes to successfully manage budget, ROI, and business forecasting

Analytical Skills - Excellent analytical skills with the ability to develop, assess, and implement at all operational phases of a project

Organization Skills - proactively prioritizes, anticipates needs and effectively manages resources and budgets

Communication Skills - communicates clearly, persuasively and concisely both in verbal and written communication

Resilient, agile, and ability work in a dynamic environment and under pressure

Able to operate and communicate at a high professional level while performing work at a detailed level and frequently transfer and move between the two