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YMCA of the USA · 2 days ago

Chief Operating Officer

Memphis, TN

Full-time

Onsite

Director/Executive

10+ years exp

YMCA of the USA is seeking a Chief Operating Officer to provide executive leadership and operational oversight for their largest business units. The COO will ensure excellence, innovation, and sustainability across a diverse portfolio of programs that support youth and families in the Mid-South region.

Career PlanningCommunities

H1B Sponsor Likely

Responsibilities

Serve as a core member of the YMCA’s C-Suite, contributing to all major organizational decision-making, strategy development, and long-term planning

Provide vision, innovation, and leadership for centralized high-impact programs that align with the YMCA’s mission and strategic priorities

Partner with the CEO and peers to ensure organizational growth, operational efficiency, and consistent quality across all program areas

Lead the development of annual operating plans, budgets, and measurable KPIs aligned with strategic goals

Position the YMCA as an industry leader in early learning, youth development, nutrition services, and community-based impact initiatives

Responsible for the daily operations of major program areas generating over $50 million in annual revenue, including: USDA Child Nutrition Program, Early Childhood and Education, Youth Development (Before & After School), Teen Programs (including Middle School Afterschool and Teen Nights), Intervention Programs designed to engage and support at-risk youth and families

Responsible for ensuring all programs meet or exceed compliance requirements, quality standards, and participant satisfaction goals

Implement systems to monitor program performance, financial results, and impact metrics

Lead innovation in program design and delivery to meet evolving community needs and strengthen outcomes

Drive operational excellence and growth through data-informed decision-making, efficient systems, and high standards of accountability

Create and maintain policies and procedures that ensure consistency, quality, and compliance across all program areas

Lead and develop a team of three Senior Vice Presidents, providing mentorship, direction, and performance accountability

Responsible for more than 1,500 team members, fostering a culture of collaboration, innovation, and service excellence

Champion staff training, professional development, and leadership capacity-building across all levels

Work closely with the Human Resources team to align workforce planning, training, performance management, and staff engagement strategies

Partner with the Director of Risk and Compliance to ensure operational safety, compliance, and risk mitigation across all departments

Promote a mission-driven, people-centered culture that reflects YMCA values of caring, honesty, respect, and responsibility

Ensure all programs deliver high-quality, mission-driven experiences with measurable outcomes

Lead and promote innovation within program design, structure, and delivery — piloting new initiatives that respond to community needs

Identify and pursue opportunities for program growth, partnership expansion, and community reach

Establish and monitor KPIs focused on program quality, financial sustainability, operational efficiency, and participant satisfaction

Lead continuous improvement efforts and integrate best practices in program management and service delivery

Responsible for quality assurance systems that ensure excellence across all departments and program types

Serve as a visible and engaged community ambassador representing the YMCA’s mission, programs, and values

Build and maintain strong relationships with school districts, local governments, state agencies, funders, and community partners

Strengthen and expand stakeholder relationships that enhance collaboration, advocacy, and funding opportunities

Work closely with business, civic, and nonprofit leaders to position the YMCA as a trusted partner in education, health, and community advancement

Represent the YMCA at community events, strategic meetings, and professional associations to expand awareness and influence

Responsible for ensuring all programs comply with federal, state, and local regulations, including DHS licensing, USDA, and auditing requirements

Partner with the Director of Risk and Compliance to implement robust safety protocols, audit systems, and continuous compliance monitoring

Work collaboratively with Risk and HR to ensure a proactive and consistent approach to training, emergency response, and compliance communication

Promote a strong culture of safety, transparency, and accountability across all levels of the organization

Create and implement policies and procedures that drive consistency, accountability, and excellence

Develop cross-functional collaboration with HR, Finance, Marketing, and Operations to align priorities

Engage in continuous professional development to stay informed of emerging trends and best practices

Perform all other duties as assigned by the President & CEO

Qualification

Strategic leadershipOperational oversightBudget managementProgram developmentKPI trackingFinancial acumenStakeholder managementCommunity engagementCommunication skillsTeam leadership

Required

Bachelor's degree in Education, Business Administration, Nonprofit Management, or related

Proven success managing large budgets ($25M+) and multi-site operations with diverse staff teams

Demonstrated success developing and tracking KPIs tied to financial, operational, and impact outcomes

Experience in innovation, program development, and large-scale organizational change

Strong financial acumen, with experience in forecasting, analysis, and resource optimization

Exceptional relationship-building and stakeholder management skills

Strong written, verbal, and presentation communication skills

Deep commitment to the mission and values of the YMCA and to advancing community impact

Preferred

10 years of progressive leadership experience in operations, youth development, or large-scale program management; YMCA experience strongly preferred

Company

YMCA of the USA

Glassdoor3.9

YMCA of the USA is the national resource office for the nation's YMCAs. Located in Chicago, IL, YMCA of the USA exists to serve YMCAs.

Founded in 1844

Chicago, Illinois, USA

51-200 employees

http://www.ymca.net/

H1B Sponsorship

YMCA of the USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (2)