TGW Logistics · 1 month ago
Resident Automation Technician Team Lead
Aurora, IL
Full-time
Onsite
Mid, Senior Level
4+ years expTGW Logistics is a company specializing in automation solutions, and they are seeking a Resident Automation Technician Lead to support customers on automation-related topics and supervise a technician team. This role involves managing day-to-day operations, troubleshooting equipment issues, and ensuring compliance with health and safety guidelines.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics
Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed
Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems
Provide hands-on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed
Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution
Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request
Drive continuous improvement efforts to optimize automation efficiency and performance in delivery of contracted KPIs
Ensure compliance with all health and safety guidelines, requirements, procedures, and regulations
Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned
Respond to after-hours inquiries as needed
Perform other duties as assigned
Qualification
Required
Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience
Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments
Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems
Previous experience holding formal or informal leadership roles
Demonstrated leadership ability and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution skills
Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience
Ability to interpret engineering drawings for use in diagnostics
Knowledge of Profibus and Profinet
Excellent communication skills and customer service skills
Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
Ability to travel up to 15%
PLC programming and troubleshooting knowledge preferred
Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend, stretch, push and pull
Must be able to coordinate movement of several parts of the body, such as arms and legs, while the body is moving
Must be able to keep or regain the body's balance or stay upright when in an unstable position
Must be able to use hands to handle, control, feel, grasp, move and/or assemble objects, tools or controls
Must be able to be physically active and use muscles for extended periods without getting tired or out of breath
Requires prolonged period of standing and walking
Must be able to climb a 70 foot fixed ladder (ladder has rest points every 10ft)
Must be able to lift and carry up to 50 pounds; maximum unassisted lift = 50 lbs; average lift less than 20 lbs
Must be able to adjust body movements or equipment controls to keep pace with speed changes of moving objects
While looking forward, must be able to see objects or movements that are off to the side
Must be able to visually inspect machines
Must be able to see differences between colors, shades and brightness
Exposed to moving and/or motorized equipment, machinery, parts and electricity that require safety protocols
Must be able to speak clearly so others can understand
Must be able to understand the speech of others
Must be able to hear sounds and recognize the difference between them
Must be able to focus on one source of sound and ignore others
Must be able to determine from which direction a sound came
Must be able to use critical PPE correctly
Exposed to job site temperature fluctuations due to seasonal weather based on geographic region
Preferred
PLC programming and troubleshooting knowledge preferred
Company
TGW Logistics
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics.
1001-5000 employees
H1B Sponsorship
TGW Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageRecent News
InternetRetailing
2025-08-21
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