Trans Globe - Global Transport and Logistics · 3 months ago
IT Helpdesk Technician
United States
Full-time
Remote
Mid Level
$7,500/mo - $7,500/mo
3+ years expTrans Globe is a global transport and logistics company, and they are seeking an IT Support Specialist to provide advanced support and administration of Microsoft cloud systems. The role involves managing cloud environments, supporting web applications, and ensuring optimal performance and user experience.
Freight ServiceLogisticsTransportation
Responsibilities
Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing
Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies
Administer Exchange Online, Teams, SharePoint, and OneDrive for Business
Monitor system performance, implement updates, and ensure service availability
Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools
Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari)
Collaborate with developers to resolve API or service integration issues
Guide end-users on installation and offline use of PWAs
Deliver advanced helpdesk and remote support for cloud-based services and applications
Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution
Support device and application onboarding for new users (Windows, macOS, and mobile)
Enforce Microsoft Defender policies and endpoint protection
Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations
Maintain compliance with corporate data protection and IT governance policies
Train employees on Microsoft 365 and PWA features to increase adoption and productivity
Serve as an internal subject matter expert (SME) for cloud technologies and web app performance
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3–5 years of experience in IT support with a focus on cloud systems and web applications
Strong hands-on experience with Microsoft 365 Admin Center and Azure Portal
Strong hands-on experience with Azure Active Directory, Conditional Access, and MFA
Strong hands-on experience with Teams, SharePoint, and OneDrive configuration
Strong hands-on experience with PWA troubleshooting (service workers, manifests, HTTPS, offline access)
Strong hands-on experience with networking fundamentals (DNS, VPN, firewalls)
Strong hands-on experience with PowerShell scripting and automation tools
Excellent analytical and problem-solving skills
Strong communication and customer service orientation
Ability to handle multiple priorities and complex tasks independently
Keen attention to detail and continuous improvement mindset
Preferred
Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP)
Company
Trans Globe - Global Transport and Logistics
We are the exclusive agent of DSV in Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Azerbaijan, Georgia, and Armenia offering freight management, contract logistics, customs brokerage, and trade compliance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase