EXADS · 5 months ago
Customer Success Manager
United States
Full-time
Remote
Mid LevelEXADS is an international software startup specialising in ad tech, aiming to revolutionise the online ad-serving industry. The Customer Success Manager will be the main point of contact for clients, onboarding and educating them on EXADS SaaS products while addressing client issues and collaborating with internal teams to enhance customer experience.
AdvertisingInternetPublishing
Responsibilities
Advocate and main point of contact for EXADS SaaS products with external clients
Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
Onboarding and educating new EXADS clients as they get started with the platform
Addressing client issues and working on possible solutions
Guiding and providing support for any technical and/or API integrations
Acting as the voice of the customer internally
Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
Qualification
Required
Previous experience in digital advertising/marketing/a SaaS company
Previous experience in a customer-facing role/environment: customer support and account management will be highly valued
You are IT literate and computer savvy
Must have the ability to grasp new technical concepts quickly
Excellent level of English, both spoken and written (any additional languages are a big plus)
Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous
Excellent time management, communication, and interpersonal skills
Degree-educated in a relevant field OR equivalent experience
Preferred
You understand the world of B2B SaaS companies
You are bi-lingual
You are a critical thinker and have a keen eye for problem-solving
You have the drive to learn and grow your technical and process knowledge base
You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand
Benefits
Flexible start times
Private health insurance
Remote work from home
Home office set up budget of 500 Euros
Tax Saver incentives: bike to work - travel saver ticket (Luas, Bus, Rail).
Your Birthday off as a paid holiday
Access to quality trainings through Udemy platform
Additional internal and external trainings through our EXOGROUP University program
Up to 1500 Eur of training budget and 5 days of study leave, every year
Spanish, English, and Portuguese language lessons
Employee referral program bonus - Earn 2500 Euros by referring someone!
Subsidised well-being activities.
Co-Subsidised lunchtime catering service.
Exciting team buildings in locations such as Ibiza
Calm App subscription
Office Perks
Relocation Package
Pension Scheme
Company
EXADS
SaaS Innovating Ad Serving Technology
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageRecent News
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase