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EDMO · 1 month ago

Systems and Integration Specialist

San Leandro, CA

Part-time

Onsite

Entry, Mid Level

EDMO is a company focused on technology and systems support, and they are seeking a Systems and Integration Specialist to assist with internal and external operations. The role involves maintaining and troubleshooting various technology systems and providing tech support to staff while also developing applications for backend processing systems.

EducationOutdoorsTraining

Responsibilities

Keeping our database of tech hardware (computers, tablets, phones, etc.) up-to-date as devices leave and return to our warehouse

Troubleshooting hardware and software issues, and updating/repairing as needed

Providing thorough and reliable tech support to both home office and field staff

Complete recurring and one-time systems tasks as assigned -- bulk emails, staff account creation, data entry for program database, etc

Assisting the Systems Director in planning, developing, releasing, maintaining, documenting, and training on new systems across the organization

Develop and maintain an up-to-date database of tech devices used across our organization, including but not limited to laptops, tablets, phones, mobile internet hotspots, and classroom robotics kits

Install necessary apps and software on new devices

Follow up with field staff to keep the location and status of each device up-to-date in our database

In the event of missing devices, work with database records and any involved staff to help track down the device

Review and reconcile scattered and/or incomplete records and conversations in order to correct database errors and find lost devices

Understand tech related issues, think critically about solutions and problem solve independently before escalating to supervisor

Troubleshoot hardware & software issues with tech devices

Repair devices, and request replacements when necessary

Reset previously-used devices before sending out to new staff

Prepare packaging materials and shipping labels used for sending out or retrieving remote devices

Keep aware of wider issues with our device inventory, and report to the Systems Director as needed

Review and resolve tech support tickets as they come in

Stay tuned to various Slack channels for additional tech support questions

Respond to issues quickly and clearly

Ask follow-up questions to clear up ambiguities and narrow the scope of the issue

Maintain a working knowledge of EDMO’s programs, partnerships, and locations, for the purpose of identifying and solving tech problems unique to specific situations

Search for potential solutions and send clear instructions and/or resource links to the staff

Follow up with staff to close up any lingering tickets

Keep a clear log of steps and solutions involved in each ticket

Assist the Systems Director in developing and maintaining a staff-facing knowledge base, where common ticket topics and FAQs can be documented and shared with staff

Plan and lead staff training sessions for Systems-related tools and procedures

Report wider issues to the Systems Director

Send bulk email updates and bulk SMS messages to program families and/or EDMO staff, as requested

Complete Systems-related onboarding tasks for new staff, including setting up new accounts (Gmail, Slack, etc.) and updating our staff database

Manage the distribution and regular review/maintenance of license-based software seats, such as Slack, Asana, Zoom, Adobe Creative Cloud, etc

Create and update program details in our program registration system, as requested

Assist the Systems Director in the planning, development, release, maintenance, documentation, and training of various departmental and org-wide systems, including but not limited to: Comprehensive supply ordering and management systems, covering the supply-related needs and processes of the Warehouse, Curriculum, and Programs departments

Rosters used by field staff to manage student records, check-in/check-out, emergency contact info, etc

Org-wide task/project management systems (such as Asana)

Customer relationship management software (such as HubSpot)

When necessary, assist the Systems Director in the planning and execution of any migrations from one platform to another

Assist in additional Systems-related tasks and projects, at the discretion and guidance of the Systems Director

Qualification

Technical troubleshootingAdvanced Google SheetsCoding experienceWindows operating systemMacOS operating systemIOS operating systemAndroid operating systemSelf managementCommunication skillsCritical thinkingAttention to detailProblem solvingInitiativeCollaboration

Required

A college degree or equivalent job experience in a related field

Experience working in a technology or coding related position

Proven track record of building own systems/tools and self-lead growth

Strong experience with advanced Google Sheets formulas

Comfortable with Windows, MacOS, iOS, and Android operating systems

Strong technical troubleshooting ability

Ability and eagerness to find solutions in an efficient and self-driven manner

Must be able to provide concrete examples demonstrating skills in attention to detail, critical thinking, initiative, problem solving and self management

Ability to think critically in a way that anticipates potential problems before they arise

Strong written and verbal communication skills

Preferred

Experience with in any coding language or environment, particularly: JavaScript, Google Apps Script, Ruby, Ruby on Rails

Experience working in a remote position

Familiarity with the specific apps used at EDMO, including: Slack, Airtable, Asana, Gmail, Google Drive, Canva, Webflow

Company

EDMO

EDMO is a nonprofit organization dedicated to providing equitable access to out-of-school learning experiences for kids by creating paradigm shifts aimed at dismantling systemic inequities and oppressive structures.

Founded in 2004