Newstel Worldwide · 5 months ago
🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
United States
Full-time, Contract
Remote
New Grad, Entry LevelNewstel Worldwide is a customer service-focused company seeking a German-speaking Customer Service Agent fluent in English to join their remote team. The role involves managing customer inquiries across various platforms while ensuring high-quality service and contributing to operational tasks.
Customer ServiceFacilities Support ServicesOutsourcing
Responsibilities
Delivering best-in-class service to every customer interaction
Handling inquiries and issues with empathy, efficiency, and professionalism
Supporting daily operational tasks like supplier management and order processing
Sharing insights to improve customer experience and tools
Engaging with team updates on Slack and collaborating with your peers
Meeting productivity, quality, and compliance targets
Qualification
Required
Fluency in German and English (both spoken and written) is essential
Customer-focused communicator, confident across platforms and situations
Positive, empathetic, and solutions-oriented mindset
Tech-comfortable
Strong team player who can also work independently
Always seeking ways to improve, adapt, and add value
Comfortable working toward clear KPIs and goals
Customer service experience in a consumer-facing setting
Experience working to performance targets
Bring Your Own Device: You'll need to use your own PC/laptop
Preferred
Zendesk experience is a plus
Familiarity with Zendesk and productivity tools (Google/Microsoft Suite) preferred
Company
Newstel Worldwide
Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase