Four Seasons Hotels and Resorts · 11 hours ago
Front Office Manager
Scottsdale, AZ
Full-time
Onsite
Senior Level
5+ years expFour Seasons Hotels and Resorts is a luxury hotel company committed to exceptional guest experiences through a world-class employee experience. The Front Office Manager will lead the Front Desk, Guest Services, Kids for All Seasons, and Concierge teams while ensuring flawless daily operations and service excellence.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations
Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications
Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity
Ensure financial accuracy, credit compliance, and daily cashier balancing
Partner closely with Revenue Management to maximize occupancy and revenue opportunities
Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations
Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications
Qualification
Required
5+ years of progressive Rooms Division experience, including 3+ years in a leadership role
Strong leadership, coaching, and team-building abilities
Excellent communication, problem-solving skills, and guest-focused mindset
Proficiency with hotel PMS systems (Opera experience highly preferred)
Fluent in written and spoken English; additional languages a plus
Candidates must have valid work authorization for the U.S
Preferred
Hospitality degree preferred
Experience working with Forbes Travel Guide standards is an advantage
Benefits
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Company data provided by crunchbase