Iron Bow Technologies ยท 2 days ago
Field Services Technician 2
Williamsburg, VA
Full-time
Onsite
Entry Level
1+ years expIron Bow Technologies is a next generation solutions provider delivering mission success across various industries. The IT Support Technician will provide direct technical support for the Virginia Information Technology Agency, ensuring end users receive comprehensive IT assistance and troubleshooting.
Consumer ElectronicsElectronicsGovernmentInformation Technology
Hiring Manager
Polina Damiano
Responsibilities
Provide technical / IT support for Commonwealth of Virginia
Responsible for system updates, ticketing and asset management
Perform break/fix software & hardware support (including OEM-certified warranty repair)
Execution of asset disposal activities
Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
Provide support remotely via remote administration tools as well as onsite / desk side
Imaging of Commonwealth devices
Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc
Ability to provide after-hours and weekend support (When needed)
Qualification
Required
Experience with performing system imaging and deployment of workstations, laptops, and related hardware
Experience performing password resets using Active Directory
Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries)
Experience performing basic network troubleshooting
High School degree or comparable experience and 1-2 years of IT support or field service experience
Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box
Communicates complex technical issues clearly and professionally to end users
Collaborative team player who brings empathy and a customer-focused mindset
A valid driver's license
Company
Iron Bow Technologies
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets.
501-1000 employees
H1B Sponsorship
Iron Bow Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (1)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2018-09-28Acquired
Leadership Team
Kevin Greene
Vice President
Recent News
Company data provided by crunchbase