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EXADS · 5 months ago

Technical Success Manager

United States

Full-time

Remote

Mid Level

EXADS is an international software startup specializing in ad tech. They are seeking a Technical Success Manager to bridge the gap between their technology and client success through documentation and technical enablement.

AdvertisingInternetPublishing

Growth Opportunities

Responsibilities

Have a deep understanding of our product lines and roadmap from both commercial and technical perspectives

Have an in-depth knowledge of the ad network platform, its procedures and how to implement them

Take ownership of the EXADS technical documentation, ensuring it’s clear, up to date, and easy for clients to understand

Demonstrate excellent communication skills in order to help the Sales team evangelise products and win new business, and to relay complex technical concepts to our Customer Success team so they can effectively communicate with clients and leads

Establish and maintain scalable processes that ensure optimisation of resources

Provide support and clear, well-documented guidance on any technical questions from our clients

Provide technical training to clients when required and serve as a technical ‘mentor’ to other team members

Prioritise, escalate or directly resolve tickets

Liaise with developers in order to report bugs and ensure accurate documentation of issues

Provide visibility on the most important ongoing issues

Maintain and continually improve the internal and external documentation for clarity and completeness

Qualification

Web technologiesOnline advertisingTechnical documentationAtlassian JiraTechnical trainingSaaS supportEnglish proficiencyCommunication skillsProblem-solvingInterpersonal skills