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Kubermatic · 2 months ago

Customer Success Engineer (Full-Time) (f,m,d)

United States

Full-time

Remote

Mid Level

Kubermatic is a remote-first company focused on simplifying Kubernetes and cloud-native operations for businesses. They are seeking a Customer Success Engineer to serve as the technical bridge between their products and customers, ensuring successful onboarding, optimization, and ongoing support for users.

EnterpriseSaaSSoftware

Responsibilities

Onboard and guide new customers through the initial deployment, integration, and configuration of our Kubernetes platform

Act as a technical advisor, helping customers optimize usage and implement best practices across their cloud-native environments

Troubleshoot complex issues related to Kubernetes, container orchestration, networking, and platform configuration

Deliver technical training sessions, workshops, and demos to empower users across varying levels of expertise

Proactively monitor customer success, usage metrics, and health indicators to identify potential roadblocks or improvement areas

Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience

Collaborate across teams, serving as the voice of the customer and working closely with support, product, and engineering to ensure seamless experiences

Build strong relationships with customers, acting as a trusted advisor to drive adoption, satisfaction, and long-term success

Qualification

KubernetesCloud-native technologiesContainer technologiesTechnical communicationProgramming languages

Required

Real-world experience building container technologies, cloud-native architectures, and the challenges of building systems at scale, with an in-depth understanding of Kubernetes

Ability to articulate complex technical and architectural problems and propose iterative solutions

A pragmatic and collaborative mindset with a focus on results

Excellent English communication skills for communication, documentation, and customer engagement