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Freightera - A Better Way to Ship Freight · 5 months ago

Customer Service Representative at Freightera Logistics (Remote Position)

United States

Full-time

Remote

New Grad, Entry Level

Freightera is a Vancouver based startup on a mission to make freight easy, accessible and green. They are seeking a Customer Service Representative to welcome new clients, manage client requests, and provide excellent customer service and technical support.

AutomotiveE-CommerceLogisticsRailroadShippingTransportation

Responsibilities

Welcoming new clients onto the platform

Dealing with client requests via phone, live chat or email and in a timely manner

Managing tickets regarding shipping issues and requests

Following up with existing clients by phone or email

Providing excellent customer service and technical support

Demonstrating empathy by listening attentively to customer concerns

Ensuring that all customer care needs are resolved in a timely fashion

Maintaining high customer satisfaction ratings and service level agreements

Qualification

Fluency in EnglishSpanishSales/service softwarePrior experience in shipping industryAbility to multitaskComputer skillsWarmEmpathetic personalityDrive for continuous improvementReliableProfessionalPositiveFluent in FrenchMandarinCommunication skillsGreat time-management skillsGreat team-working skillsAble to work under pressureWork independently