Amazon Web Services (AWS) · 1 week ago
Principal Product Manager, Tech, Amazon Connect
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$163K/yr - $282K/yr
7+ years expAmazon Web Services (AWS) is a leading cloud platform that provides innovative solutions to businesses worldwide. They are seeking a Principal Product Manager to join the Amazon Connect team, responsible for developing AI-infused customer service capabilities and managing strategic initiatives to enhance customer experiences.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision
Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered
Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively
Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set
Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability
Create buy-in for product vision and roadmap both internally and across key partners
Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goal
Drive executive communications and alignment on strategy and vision
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
5+ years leading AI product strategy
5+ years experience in the customer experience industry or B2B SaaS
5+ years experience with cloud technology
Preferred
Sharp analytical abilities, proven design skills, and a track record of delivery
Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively
Understand customer needs and align them to a long-term product vision
Proven ability to influence a large organization effectively
Strong track record of shaping business strategy for technical products or services for large Enterprises or partners
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
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