Castelan Group · 2 months ago
Furniture Technician
United States
Full-time
Remote
Mid Level
£30K/yr - £30K/yrCastelan Group is a trusted name in furniture care and repair, known for their craftsmanship and community-focused approach. They are seeking a Furniture Technician to visit customers, inspect furniture, and carry out repairs while maintaining high standards of service and professionalism.
Customer ServiceInsurance
Responsibilities
Visit customers in their homes or other specified places to inspect upholstery, leather furniture, cabinets, work surfaces and beds to determine the cause of the problem and recommend/undertake corrective action
Visit client’s commercial properties/warehouses to inspect upholstery, leather furniture, cabinets and beds to determine the cause of the problem and recommend corrective action
To record all information required on relevant company documentation and return these to head office by specified deadlines
To carry out authorised repairs to upholstery, leather furniture, cabinets and beds within agreed time limits and standards
Aim to achieve a first visit fix rate and replacement ratio as required for your band in line with the companies pay progression criteria
To achieve the targets set for the sale of all care kits (When applicable)
To feedback any ideas, innovations or information which will add value to the company
Maintain a professional appearance and attitude and ensure that repair sundries are stocked to the agreed levels
Ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement
Any other reasonable tasks as requested by your Line Manager/s and/or Group Director
Qualification
Required
18+ with a full UK driving licence (max 6 points) – For insurance purposes
A love for hands-on work and solving problems
A professional, customer-first attitude
Experience with leather, wood, or furniture repairs
Familiarity with different furniture brands and models
Previous customer-facing experience
Preferred
Eagle-eyed attention to detail
Great communication and time management
A proactive, can-do attitude
Ability to follow systems and procedures
Willingness to take initiative and bring fresh ideas
Benefits
Company van, uniform, tools, and top-notch training provided
Work independently, backed by a team that’s got your back
A mix of homes, commercial sites, and warehouses keeps things interesting
Opportunities to grow, share ideas, and shape the future of furniture care
A culture built on trust, innovation, and mutual respect
Company
Castelan Group
Castelan Group offers warranty solutions, claims handling, customer service, inspection services, insurance and repair services.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Martin Napper
Owner
Paul Jennings
Head of Sales (North)
Recent News
Furniture News
2025-12-24
Furniture News
2025-08-08
Furniture News
2025-06-11
Company data provided by crunchbase