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DXC Technology · 4 days ago

Middleware Applications Support Lead - US HYBRID

Charleston, SC

Full-time

Hybrid

Mid, Senior Level

4+ years exp

DXC Technology is a global leader in IT services. The Middleware Applications Support Lead will be responsible for the installation, configuration, and maintenance of applications on various middleware platforms, as well as troubleshooting and resolving related issues.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

Responsibilities

Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP and Kubernetes

Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts\logs, IBM logs, Linux logs and Windows logs

In-depth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch

Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch

Basic knowledge of ITL Process as it pertains to IT systems\support\ Incident\Change\Problem Management

In-depth knowledge of Incident, Problem and Change processes within ServiceNow

Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice

Ability to work independently and as a team

Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles

Ability to guide rain and document processes that are repeatable by the team

Provide Senior Level guidance to ensure service levels are met

Ability to identify gaps in knowledge and create a process to fill those gaps

Great team player

Ability to collaborate with cross-functional teams across the globe to ensure seamless delivery

Addressing security vulnerabilities, creating an execution plan and working with various application\development teams to ensure critical events are addressed timely and plans are in place for quarterly review\execution

Qualification

AWSMiddleware technologiesLinux server administrationWindows server administrationServiceNowDynatraceKubernetesPowerShell scriptingPythonCommunication skillsProblem-solving

Required

Bachelor's degree in engineering or a related field

Minimum 4 years of in-depth technical experience, with 2 years in a leadership capacity, supporting global environments and multiple clients with various technologies

AWS working experience is mandatory

Proficiency in middleware technologies including IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, FTP, Dynatrace, IIS, Basic Server Administration are all mandatory

Ability to review server event logs, middleware SW logs, and Linux logs

Understanding of Linux and Microsoft Active Directory security and basic security concepts and best practices

Level Hands-on experience with Windows and Linux server administration are mandatory

Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, Kubernetes, and terraform scripting

Knowledge of ServiceNow, Microsoft Teams, SharePoint. Not in an administrative capacity, but for daily work life

Client facing ability to talk to external clients with excellent communication and interpersonal skills, responding to incidents and compile RCAs

Ability to work in a collaborative team environment with great leadership skills

Strong problem-solving abilities and have a quick learner mindset

Ability to do in-depth analysis within the app\middleware products detecting issues, reviewing server performance and provide recommendations