Loyalty Juggernaut · 5 months ago
Business Analyst
United States
Full-time
Remote
Mid LevelLoyalty Juggernaut is on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. As a Business Analyst in the Customer Success team, you will partner with multinational companies to provide innovative loyalty management solutions, conduct client discovery sessions, and oversee the implementation of loyalty programs using GRAVTY®.
AnalyticsInformation TechnologyLoyalty ProgramsSoftware
Responsibilities
Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs)
Develop comprehensive business cases and market feasibility analyses
Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges
Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems
Design, deliver, and maintain training programs for client users
Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs)
Collaborate with the product management team to drive innovation and deliver transformative product features
Develop high-impact product marketing collaterals, including white papers and presentations
Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs
Qualification
Required
A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution
Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation
Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations
Spanish and English communication skills is a MUST
Exceptional interpersonal skills and a problem-solving mindset
Proven ability to manage complex priorities and projects under pressure
Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities
A meticulous approach to work, demonstrating attention to detail and a commitment to excellence
Preferred
Certification in business analysis
Experience with scaled agile methodologies
Familiarity with various delivery methodologies
Experience with modern tools used in Agile implementations like Jira, Miro, Asana
Experience working with external vendors and outsourced business models
Interest or skills in copywriting, technical writing, creative thinking, or art
Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure
Company
Loyalty Juggernaut
Loyalty Juggernaut offers cutting-edge, program management, operations support, and advanced data analytics.
Founded in 2015
201-500 employees
H1B Sponsorship
Loyalty Juggernaut has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
Funding
Current Stage
Growth StageLeadership Team
Chris Zaharias
Chief Revenue Officer
Recent News
CorD Magazine
2025-12-03
Company data provided by crunchbase