Hook + Ladder Digital · 5 months ago
Bilingual Client Success Manager (ENG/FR)
United States
Full-time
Remote
Mid, Senior Level
3+ years expHook + Ladder Digital is seeking a Bilingual Client Success Manager to drive growth for their clients across Canada, particularly focusing on French-speaking restaurant brands. In this role, you will manage client relationships, develop content-driven growth strategies, and oversee cross-functional campaign execution.
AdvertisingAnimationBrand MarketingSocial Media MarketingWeb Design
Responsibilities
Cultivate Client Relationship and Trust: Serve as the main point of contact in both French and English, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies
Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint
Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth
Qualification
Required
3+ years in Client/Customer Success, Account Management, or Content Strategy roles — ideally in a marketing agency or fast-paced, digitally-focused environment
A bachelor's degree (or equivalent) in Marketing, Communications, or a related discipline
1+ years of experience serving restaurant or hospitality clients
Fluent in French (C1+) and English (C1+), both written and spoken
A deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning
Hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com
Can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists
Organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets
Preferred
Experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands
Written conversion-focused copy (ads, landing pages, SEO blogs, emails)
Experience experimenting with AI tools for ideation, content generation, or streamlining workflows
Speak Spanish (not a deal-breaker, but cool)
Benefits
Profit-sharing program — When you win, we win! We give our team a stake in the outcome.
Flexible PTO (Yep, really.)
100% Remote – Work from anywhere.
Tons of Autonomy – We trust you to own your work.
Company
Hook + Ladder Digital
We help high growth brands win market share by surrounding their in-house marketing leader with a fractional marketing team of experts, so they have an A-team to rely on without the headache of hiring, training, and people management.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tonny Lam
CEO & Co-Founder
Caleb Clark
Chief Partnership Officer & Co-Founder
Company data provided by crunchbase