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The Maschhoffs · 1 month ago

IT Support Specialist I

Pittsfield, IL

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $56K/yr

The Maschhoffs is a company that provides IT support services, and they are seeking an IT Support Specialist I to assist with end-user technology issues. The role involves troubleshooting, maintaining IT equipment, and ensuring compliance with company IT policies.

Food and BeverageMeat and Poultry

Responsibilities

Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools

Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity

Support end-user training where required

Support all company IT policies and data protection standards

Escalate support issues to appropriate personnel as needed

Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation

Collaborate with other departments for problem resolutions as necessary

Create system/user documentation

Maintain Computer/IT equipment asset listing

Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols

Be on call on a rotational basis

Qualification

Microsoft WindowsMicrosoft Office SuiteBasic NetworkingCustomer serviceClear communicationTime management

Required

Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools

Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity

Support end-user training where required

Support all company IT policies and data protection standards

Escalate support issues to appropriate personnel as needed

Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation

Collaborate with other departments for problem resolutions as necessary

Create system/user documentation

Maintain Computer/IT equipment asset listing

Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols

Be on call on a rotational basis

Knowledge of Microsoft windows Operating Systems

Knowledge of Microsoft Office Suite

Knowledge of Printer installation and support

Knowledge of Mobile devices including tablets and phones

Knowledge of Basic Networking

Knowledge of Familiarity with ITSM tools

Skill in Customer service

Skill in Clear and concise verbal, written and telephone communication

Skill in Time management and prioritization with incoming tasks/requests

Ability to be on call per the on-call rotation

Ability to analyze complex problems and make sound recommendations

Ability to perform administrative tasks, including creating documentation and tracking incident tickets

Ability to operate independently as well as in a group setting

Benefits

Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan.

Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%.

Group rate vision benefits.

Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies.

Short Term and Long Term Disability coverage, at no cost to the employee.

A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested.

A generous paid time off program, including a life event day and volunteer day each year for full time employees.

Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.