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Concentrix · 1 month ago

Spanish/English Bilingual Licensed Insurance- Sales Agent, P&C (Remote)

United States

Full-time

Remote

Entry Level

$18/hr - $19/hr

1+ years exp

Concentrix is a global organization that values a people-first culture and is recognized for its workplace environment. They are seeking a Spanish/English Bilingual Licensed Insurance Sales Agent who will engage with customers through calls and online channels, providing exceptional service and support related to insurance products.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals

Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication

Resolve questions and service issues that require a valid insurance license with professionalism and accuracy

Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction

Educate customers on policy options and documentation, clearly explaining the required steps or updates

Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs

Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation

Document interactions thoroughly to ensure accuracy, consistency, and continuity of service

Work from a quiet, distraction-free home environment, maintaining professionalism in all communications

Qualification

Active P&C insurance licenseSpanishCustomer service experienceSales experienceComputer navigation skillsMulti-taskingProblem-solving skills

Required

Active resident license to sell Property & Casualty insurance

Fluency in Spanish

1 + years of customer service experience

6 months sales experience

Verifiable High school diploma or GED

Strong computer navigation skills and PC knowledge

Proficiency in fast-paced multi-tasking with strong problem-solving skills

High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)

Must reside in the United States or have a valid U.S. address for residence

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

Paid training (Classroom: 4 Weeks and Transition: 3 Weeks)

Lucrative employee referral bonus opportunities

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarthChampions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience with company-supplied technologies

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

A range of other perks and benefits