Landscapers Supply ยท 1 month ago
Service Writer/Parts CSR - Full Time
Piedmont, SC
Full-time
Onsite
Mid LevelLandscapers Supply, Inc. is a company that focuses on providing quality landscaping products and services. They are seeking a Service Writer/Parts CSR who will facilitate customer service and manage repair orders, ensuring efficient communication and processing of paperwork in the Service Shop.
CommercialHome and GardenLandscapingRentalResidential
Responsibilities
Listen to initial customer requests for service and Parts
Complete initial repair orders and receive customer approvals to proceed with service work
Order Paarts needed for Repairs and stock on Hand
Collect Service Charges from customers to begin repair process
Receive customer equipment and pass to Service Coordinator for staging
Complete necessary paperwork to accompany equipment
After receiving initial diagnostic, complete estimate for repair with needed parts
Verify warranty eligibility for repair
Obtain necessary estimate approval from customer to proceed with repair
Assign repair orders to Service Technicians for triage and repairs
After completion of service work, notify and arrange customer pickup or delivery
Collect payments and close repair orders
File necessary warranty claims
Track status of all equipment in the shop and facilitate its progress
Update customers on delays or changes in service and Parts Department
Maintain cleanliness and presentation of Service Office
Open and close cash register each day
Maintain and present new equipment alternatives in Service Office to customers as appropriate
Working with customers in selling/ordering Parts
Qualification
Required
Experience speaking with and directly serving customers
Ability to have positive and friendly interactions with customers
Ability to have clear communication with customers and colleagues
Ability to efficiently complete required processes
Ability to be organized and calm in a fast paced environment
Ability to lift and handle up to 70 lbs
Preferred
Experience in a repair shop as well as Parts for small engines
Basic knowledge of engines and parts
Basic knowledge of a Point of Sale system
Basic knowledge of Microsoft Office
Benefits
Health/Dental Insurance
Paid time off
Paid holidays
401(k) matching
No Sunday hours
Employee discount
Professional development
Opportunities for advancement
Company
Landscapers Supply
Landscapers Supply is a commercial and residential landscape material and lawn equipment supplier.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kristie Ells
Co-Founder
Company data provided by crunchbase