TeamLogic IT ยท 1 month ago
MSP Level 3 Technician (On-site position)
Durham, NC
Full-time
Onsite
Senior Level
5+ years expTeamLogic IT is a dynamic and supportive company specializing in Managed IT Services, and they are seeking a highly skilled Level 3 Technician to provide top-tier IT support to Small to Medium-sized businesses. The role involves advanced technical support, network management, system administration, and project management to ensure optimal performance and security for clients.
Information ServicesInformation Technology
Responsibilities
Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians
Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures
Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards
Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations
Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery
Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date
Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality
Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities
Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed
Qualification
Required
Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role
MSP experience preferred
A Bachelor's degree in IT, Computer Science, or a related field is preferred
Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus
Proficiency in Windows and Linux server environments
Proficiency in virtualization technologies (VMware, Hyper-V)
Proficiency in cloud platforms (Azure, AWS)
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
Experience with monitoring tools such as SolarWinds, Auvik, or similar
Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM
Experience with ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
Proficiency in documentation tools like Hudu, IT Glue, or SharePoint
Experience in structured IT documentation and process standardization
Strong analytical skills to diagnose and resolve complex technical issues
Proven experience managing IT projects from inception to completion
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical clients
Outstanding customer service skills
Ability to work in a fast-paced, evolving technology environment
Ability to continuously learn and contribute to a collaborative team culture
Ability to work both onsite and remotely, depending on client needs
Prepared for occasional travel to client locations
Possess a valid driver's license
Flexibility in working hours, including evenings and weekends
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance plans
Retirement savings plan with employer matching
Generous paid time off and holiday schedule
Professional development opportunities and reimbursement for certifications
Flexible working hours and remote work options
Supportive and collaborative work environment
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase