Skydance Animation ยท 2 days ago
Support Technician
Santa Monica, CA
Full-time
Onsite
Entry Level
$28/hr - $35/hr
2+ years expSkydance Animation is a diversified media company focused on creating high-quality entertainment. They are seeking a Support Technician to provide front-line triage and support for user-facing technology, ensuring effective communication and collaboration with production teams.
Animation
Responsibilities
Be the first point of contact for technology and room related issues that arise within the studio
Establish and maintain high quality inter-personal relationships with production and studio staff
Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
Maintain select user-facing core technology systems and services within the environment
Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
Organize technology asset inventory, new user setups, and software licensing
Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti-virus and backup tools
Support various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and ShotGrid, and assist with various animation specific tools
Support various cloud applications including Google gSuite, Office365, and Atlassian products
Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN
As a team, support 100-400 artists, production staff, overhead users, and technicians
Collaborating on the planning and executive of facility-related projects that involve technology, such as office moves or expansions
Qualification
Required
2+ years of experience in IT support of non-technical users
1+ years of experience in an enterprise-level technology environment
Demonstrated ability to manage multiple competing priorities
Demonstrated ability to interact with frustrated users positively and professionally
Excellent communication skills in dealing with both technical and artistic groups
Proven experience administering Mac OS and Windows
Ability to tenaciously solve unfamiliar problems
Preferred
Experience supporting Linux workstations a plus
Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications a plus
Experience in the Visual Effects, Animation, or media and entertainment industries a plus
Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms a plus
Company
Skydance Animation
Where imagination is being re-imagined.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase