Apply on Employer Site

The United Firm | La Liga Defensora, APC · 1 month ago

Senior Intake Sales Closer - Immigration/Criminal Law

Chicago, IL

Full-time

Onsite

Mid, Senior Level

2+ years exp

The United Firm | La Liga Defensora, APC is looking for an experienced Senior Intake Sales Closer in their Chicago office. The role involves overseeing an Intake team, managing client relations, and ensuring operational excellence in handling incoming client calls related to Immigration and Criminal Law.

ConsultingLegal

Responsibilities

Directly oversees an Intake team and carries out supervisory responsibilities

Review and assigns new business intake

Screen telephone calls before scheduling an attorney-client consultation

Persistently monitor all potential new client inquiries (email, internet, phone and referrals)

Immediately contact every potential client and establish relationship with client

Follow up with pending inquiries

Update logs and reporting systems to reflect status of all potential new clients

Conduct potential new client interviews with genuine empathy and compassion

Schedule appointments for potential clients

Take accurate notes during the attorney-client initial consultation

Collaborate with our attorneys to complete the initial consultation process

Assist attorneys with administrative tasks related to opening new cases and maintaining databases

Follow instructions from the supervising attorney and perform accordingly

Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualification

Immigration LawIntake ManagementCustomer ServiceBilingual (English/Spanish)Case Management SoftwareSales ExperienceManagement ExperiencePerformance MetricsResourcefulness