Insight Global · 1 month ago
Payroll Support Representative
Augusta, GA
Full-time
Hybrid
New Grad, Entry Level
$24.50/hr - $24.50/hrInsight Global is seeking a Payroll Support Representative who will provide support for payroll and benefits products. The role involves responding to client inquiries, assisting with payroll processing, and acting as a trusted advisor to clients to optimize their use of products.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Product Support. You will respond to client questions regarding payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.)
Payroll Processing & Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job
Consultation. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions
Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll
Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections
Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and! possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly
Qualification
Required
Controller/ Go-Getter profile
Corporate maturity is also a big thing they look for- many of the recent graduates are not professional enough in this environment so not to rule them out but we want to make sure we are screening for that as well
Energetic, shows a curiosity and enthusiasm for learning and succeeding
Aptitude to grow within company/ driven personality
Ability to think on feet/ problem solving abilities
Strong communication skills (oral and written)- able to articulate clearly and effectively with clients and educate them on various items
Thrives in a fast-paced environment and able to manage multiple tasks simultaneously without getting flustered- this is REALLY important Also being able to prioritize many demands coming at them each day
Strong organizational skills and high attention to detail is very important to the success of this role
Technical savviness and being able to learn new systems quickly in this virtual environment- they will be learning upwards of 10 different internal systems and will be utilizing 3-4 at a time for some clients depending on what is needing to be done during a client call or case in their queue
Agility/flexibility in an ever-changing environment
Prior experience working and excelling within a client-facing role (retail, account management, client service, industry experience such as working at the company prior or another competitor, etc.)
Account Management
Technical Ability & analytical ability (learning new technologies, navigating multiple systems/screens throughout day, Proficiencies within MS Office products and specifically within Excel. VLookups are a huge plus)
Ability to Project Manage your day and tasks efficiently
Not looking for as much of a strong customer service background. Associates are not taking as many inbound calls in this role to need CS background
Looking for a very strong account management background
They will be responsible for projects, managing client relationships, being analytical & enough of a good listener to affirm what the client is needing
Need to have a strong technical understanding to be able to bridge the gap between the technical and personal
Takes action, follow up calls, ensures call resolution and top-notch relationship management
Need to not only be analytical & technical-minded, but incredibly proficient in MS Office Products & other technological tools (Ex: ability to manipulate Excel spreadsheets, vlookups, set up virtual meetings, create PowerPoint slides/presentations, etc.)
Highly attentive to detail (ex: looking through the data from carrier & auditing for discrepancies to ensure accuracy in what ADP has on file for client)
Associates will be utilizing ADP's proprietary systems as well, so they'll need to be able to navigate easily between multiple screens and systems simultaneously throughout their day
Works well on a team but more importantly, individually and someone who is highly organized/can prioritize their day
Project Manage their day and their clients (will begin with 5 clients and work up to 12)
Prior experience managing multiple clients in the past
Enthusiasm for learning/enjoys self-study (candidates who exceed in this role take the initiative to learn and continue to take time to sharpen their knowledge and skills as time goes on)
Needs to be able to utilize their resources and wants to uncover answers if they do not know something. Looks to understand the 'why'
Ability to take and implement feedback well
Preferred
HR, payroll, or benefits experience in any capacity
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase