Kreato Global | BPO and Language Solutions ยท 1 month ago
IT Support Assistant
United States
Full-time
Remote
Entry, Mid Level
1+ years expKreato Global is a provider of high-quality language solutions, including interpretation services. They are seeking a proactive and detail-oriented Remote IT Support Assistant to ensure the proper functioning of their systems and provide technical support to interpreters, staff, and candidates.
Translation & Localization
Responsibilities
Provide technical support and troubleshoot connectivity, audio, video, or access issues during assessments and training sessions
Offer real-time assistance to users experiencing difficulties with interpretation or testing platforms (browser setup, microphone, camera, permissions, etc.)
Manage user accounts, credentials, and access permissions across platforms
Conduct IT Checks to ensure that candidates meet client technical requirements
Assist in the installation and configuration of internal applications and platforms
Qualification
Required
1 to 2 years of experience in technical support, Help Desk, or systems administration (Call Center S1+ experience is a plus)
Intermediate to advanced proficiency in Excel
Strong troubleshooting skills for hardware, software, and web-based applications
Advanced English level (spoken and written)
Bachelor's or technical degree in Systems Engineering or Computer Science
Medium time with availability to handle emergency technical requests as needed
Benefits
Growth and development opportunities within a global company.
Collaborative and multicultural work environment.
Company
Kreato Global | BPO and Language Solutions
Kreato Global, founded in 2020, is a BPO company specializing in providing comprehensive language solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase