SCARPEL TELECOM · 1 month ago
Client Success Manager - Enterprise Accounts
United States
Full-time
Remote
Mid, Senior Level
4+ years expScarpel Telecom is a fast-growing international telecommunications company specializing in A2P messaging. The Client Success Manager – Enterprise Accounts will be responsible for managing and growing direct enterprise client relationships, ensuring exceptional service and strategic support aligned with clients' communication goals.
Telecommunications
Responsibilities
Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction
Own client renewals, upselling, and expansion opportunities within existing accounts
Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence
Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth
Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively
Maintain accurate client data, activity logs, and reporting within the CRM
Qualification
Required
Minimum 4 years of experience in A2P messaging, with at least 2 years managing enterprise client accounts
Proven ability to build and maintain strong relationships with enterprise clients
Solid understanding of A2P SMS products, delivery flows, and traffic analytics
Excellent communication and problem-solving skills, with a proactive and analytical mindset
Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment
Proficiency in English (required)
Benefits
Competitive compensation
Global exposure and collaboration opportunities
A high-energy, fast-paced work environment
A passionate, collaborative team
A real chance to influence both our company and the messaging industry as a whole
Company
SCARPEL TELECOM
scarpel telecom is a telecommunication & smart mobile technology company
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase