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OP360 (OfficePartners360) · 1 month ago

Technical Account Project Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

OP360 (OfficePartners360) is a management company seeking a Technical Account Project Manager to lead large, complex projects across multiple work streams. The role involves managing client relationships, ensuring project deliverables are met on time, and implementing business strategies based on customer requirements.

B2BConsultingCustomer ServiceInformation TechnologyOutsourcingSoftware

Responsibilities

Responsible for leading large, complex projects across multiple work streams and geographies

Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams

Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client

Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy

Manage overall internal/external client relationships throughout the various stages of the project

Implement business based on customer requirements and other contractual requirements

Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations

Promote quality of work through proper project scoping, documentation, and reporting

Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders

Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects

Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities

Resolves problems, completes audits, identifies trends, determines system improvements, and implements change

Ensure compliance with OP360’s standard processes and services

Qualification

Client ImplementationsPMP CertificationScrum Master CertificationProject ManagementBPO Operations ExperienceSalesforceMS OfficeGSuiteAnalytical SkillsVerbal CommunicationWritten CommunicationInterpersonal SkillsNegotiation SkillsOrganizational SkillsProblem-Solving SkillsDecision-MakingStrategic Thinking