Customer Support Specialist - French jobs in United States
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WeFi · 2 months ago

Customer Support Specialist - French

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

WeFi is building a financial ecosystem powered by blockchain and AI technologies to provide better banking solutions globally. The Customer Support Specialist will respond to customer inquiries, resolve complaints, and maintain customer records while collaborating with other teams to enhance service quality.

BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechPaymentsWeb3

Responsibilities

Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance
Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction
Maintain customer records and update account information in the CRM system to ensure accuracy
Collaborate with other teams (e.g technical support) to address customer needs and improve service quality
Working hours 4AM-4PM UTC+4 timezone Monday-Sunday

Qualification

French languageEnglish languageCustomer serviceComputer skillsCrypto knowledgeLive translation skillsCommunication skills

Required

Strong computer skills
Excellent communication skills
Excellent French and English language both spoken and written

Preferred

Crypto knowledge and expertise nice to have
Live translation skills nice to have

Company

WeFi

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The first fully compliant deobanking platform
dateFounded in 2023
location
Montréal, Quebec, CAN
people-size51-200 employees
web-link
https://wefi.co/

Funding

Current Stage
Growth Stage

Leadership Team

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Roman Rossov
Chief Product Officer
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Company data provided by crunchbase