AppWorks · 1 month ago
Outbound Call Center Representative
United States
Full-time
Remote
Entry, Mid Level
2+ years expAppWorks is seeking a talented individual for the role of Call Center Representative, responsible for providing excellent customer service by answering inbound calls. The representative will process incoming documents and ensure adherence to quality and security procedures during each interaction.
Responsibilities
Answer incoming phone lines
Follow guidelines dictated in quality program for each call
Ensure security procedures are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines
Ensure correct information is communicated in each interaction
Maintain call talk times while applying all file facts
Following details of required call scripts
Processing files
Follow processing guidelines
Performs other functions as assigned
Qualification
Required
High School Diploma or GED required
2+ years of call center experience
At least 2 years consecutive with one employer
Ability to demonstrate customer service skills
Ability to use and decipher file details
Ability to use de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment
Ability to demonstrate good keyboard skills
Ability to maintain patient confidentiality
Ability to work independently, under pressure and within restricted timeframes
Ability to adapt and thrive in a changing environment
Ability to manage time effectively
Ability to demonstrate a strong knowledge of customer service principles and practices
Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires manual dexterity to use computer, telephone and double monitors
May be required to work extended hours based on special business needs
Preferred
Additional education is preferred
Company
AppWorks
WE DELIVER PRODUCTS & SOLUTIONS WITH AI ENGAGEMENT
11-50 employees
H1B Sponsorship
AppWorks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase