NorthBay - Pakistan · 1 month ago
Lead Developer – Amazon Connect
United States
Full-time
Remote
Lead/Staff
8+ years expNorthBay is seeking a Lead Developer specializing in Amazon Connect to design and deliver cloud-based contact center applications. The ideal candidate will have strong technical skills in AWS cloud telephony and customer engagement platforms, and will be responsible for architecting and implementing solutions for call center operations.
ArchitectureCloud ComputingConsultingDevOpsSoftware
Responsibilities
Architect and implement Amazon Connect solutions for call center operations
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
Collaborate with global teams to build, test, and deploy production-ready contact center applications
Leverage AWS native services for scalability, security, and performance optimization
Lead technical discussions, provide code reviews, and ensure best practices across development cycles
Qualification
Required
8+ years of total IT experience with a strong development background
3+ years of experience working on Amazon Connect implementations
Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
Strong understanding of telephony concepts, call routing, and SIP protocols
Experience integrating contact center systems with CRM or ERP solutions
Preferred
AWS Developer / Architect certification
Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex
Hands-on experience with automation, monitoring, and analytics tools for contact centers
Company
NorthBay - Pakistan
NorthBay is AWS Premier Consulting Partner and also partnered with VMware, CloudRail and SAP in support of our Customers’ AWS cloud journeys.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase