ESC Corporation · 1 month ago
Functional Business Analyst (Salesforce)
United States
Full-time
Remote
Entry, Mid Level
2+ years expESC Corporation is an Australian Salesforce Consultancy seeking a Functional Business Analyst to ensure Salesforce solutions are delivered accurately and efficiently. The role involves translating functional needs into development tasks, reviewing completed work for quality, and producing user-focused documentation to support adoption and ongoing use.
AccountingCustomer ServiceDigital MarketingHuman Resources
Responsibilities
Review and interpret solution designs, clarify requirements, and challenge assumptions where needed to ensure the best functional outcome
Translate solution designs into clear developer tickets, including acceptance criteria, updates, and amendments as the solution evolves
Conduct functional reviews of in-progress and completed development to confirm alignment with requirements and identify any gaps or issues
Prepare user-focused documentation such as manuals, quick-reference guides, cheat-sheets, and recorded demonstrations of completed user stories
Collaborate with Solution Designers, Developers, Project Managers, and client stakeholders to ensure shared understanding of requirements and smooth delivery
Qualification
Required
2–4 years' experience as a Business Analyst, Functional Analyst, or similar role within a Salesforce or CRM environment
Strong understanding of Salesforce fundamentals, including data model, objects, fields, automation, permissions, declarative configuration
Experience writing user stories, acceptance criteria, and functional specifications
Exposure to Agile delivery methodologies (Scrum/Kanban)
Excellent documentation, communication, and stakeholder engagement skills
High attention to detail and strong analytical thinking
Preferred
Salesforce Administrator certification (or equivalent practical experience)
Understanding of Salesforce flows, automation, and process optimisation
Familiarity with testing practices or UAT coordination
Experience in a consulting or professional services environment
Benefits
Competitive salary (based on experience and qualifications), plus allowances and benefits.
Performance and certification bonuses.
Exposure to projects across multiple industries with a specialist Salesforce team.
A supportive and growth-focused team culture.
Permanent remote work arrangement.
Australian business hours schedule (morning/day shift).
Company
ESC Corporation
ESC invests in Filipino talent to provide the best quality service of Outsourcing Businesses to corporate clients in Australia, New Zealand, China, Singapore, Vietnam and USA.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase