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STERRY · 1 month ago

VA Manager

United States

Full-time

Remote

Mid, Senior Level

STERRY is a Growth Marketing Agency that has significantly contributed to crowdfunding and e-commerce success. They are seeking a VA Manager to lead a team of Virtual Assistants, ensuring operational excellence and client satisfaction through effective coaching and coordination.

Marketing & Advertising

Responsibilities

Provide constructive feedback and guidance to VAs, fostering growth, improving performance, and helping them develop their skills

Facilitate efficient communication and collaboration within the team to ensure seamless workflow and maximize productivity

Assign tasks based on the VAs’ skills, expertise, and availability, ensuring alignment with their strengths

Track the progress and quality of VAs’ work, ensuring tasks are completed on time and to a high standard

Serve as the main point of contact between clients and VAs, addressing concerns and maintaining clear communication

Focus on training and suggesting upskilling opportunities for VAs while overseeing hiring and onboarding to meet organizational needs

Monitor and conduct quality checks on VA KOL dashboards and Team Leads’ reports to ensure standards are maintained

Oversee and maintain the company’s large database of influencers, including rejected entries and VA dashboards, ensuring accuracy and organization

Update daily, weekly, and monthly KPI reports to track team progress and ensure alignment with goals

Manage end-to-end campaign preparation for projects, ensuring efficiency and streamlined processes

Perform A/B testing for campaigns to analyze and optimize response rates

Manage the company’s CRM tools and email systems to ensure smooth operations and effective communication

Set up and manage automation tools while implementing cold outreach best practices to improve deliverability, response rates, and overall campaign performance

Qualification

Performance managementProject management toolsData analysisTeam leadershipCRM toolsA/B testingDatabase managementCommunication skillsOrganizational skillsDetail-oriented

Required

Proven experience in a team lead or managerial role, preferably in a remote or virtual assistant environment

Strong understanding of performance management and coaching techniques

Excellent communication and interpersonal skills, with the ability to articulate complex information clearly

Proficiency in project management methodologies and task delegation tools (e.g., Asana, Trello, Monday.com, Jira)

Demonstrable experience with data analysis and reporting tools (e.g., Google Sheets/Excel, Google Analytics, basic BI dashboards) to interpret performance trends and inform decisions

Advanced proficiency in administering and leveraging CRM tools (e.g., Salesforce, HubSpot, Zoho CRM) for client management, lead tracking, and reporting

Familiarity with A/B testing platforms and methodologies for optimizing digital campaigns

Proficiency in using virtual communication and collaboration tools (e.g., Slack, Zoom, Google Meet, Microsoft Teams, Lark) for daily operations

Experience with database management principles and tools for maintaining large datasets

Ability to manage multiple priorities in a fast-paced environment

Detail-oriented with strong organizational skills