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Bamboo Works · 1 month ago

QA Engineer (Voice Agents)

United States

Full-time, Part-time

Remote

Entry, Mid Level

1+ years exp

Bamboo Works is seeking a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. The role involves supporting testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), along with contributing to test documentation preparation.

Outsourcing/Offshoring

Responsibilities

Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services

Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy

Validate voice agent conversation flows, including ASR, NLU, and TTS performance

Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs

Identify, report, and track defects using bug-tracking tools (e.g., Jira)

Participate in test reviews and provide feedback to developers and product managers

Support API testing for backend services and voice agent integrations

Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues

Assist in User Acceptance Testing (UAT) preparation and execution

Ensure testing follows security and privacy best practices

Qualification

Voice AI experienceASRNLUTTS knowledgeSoftware Quality AssuranceAPI testingQA tools familiarityEagerness to learnAgile development experienceBasic scripting knowledgeProblem-solving skillsAttention to detailCommunication skills