Teams Squared · 1 month ago
Sales Operations Specialist (CRM & Lead Conversion – Go High Level CRM)
United States
Full-time
Remote
Entry, Mid Level
2+ years expTeams Squared is a team augmentation company dedicated to connecting exceptional remote talent with global organizations. They are seeking a detail-oriented and proactive Sales Operations Specialist with expertise in Go High Level CRM and digital lead conversion processes to manage the lifecycle of inquiries and support client acquisition.
LegalLegal TechOutsourcing
Responsibilities
Manage and optimize CRM processes using Go High Level (GHL) including custom workflows, automation, tagging, and integrations with platforms such as Practina (Facebook and Google ads)
Create and distribute bi-weekly newsletters and nurture communications to historical leads
Perform manual outreach to leads that have not booked consultations, assessing potential fit and encouraging booking
Manage and distribute AI-scheduled consultations to appropriate team members, ensuring tracking and outcome reporting
Monitor, identify, and troubleshoot bugs in CRM workflows; collaborate with GHL support or third-party providers for timely resolution
Track and report lead generation metrics through to consultation and case conversion, providing actionable insights and identifying optimization opportunities
Support onboarding of new team members to CRM workflows and consultation processes
Qualification
Required
Proven experience with Go High Level (GHL) CRM and CRM automation tools
Strong understanding of lead conversion funnels and CRM-based consult booking workflows
Excellent analytical and reporting skills, especially using CRM dashboards and spreadsheets
Exceptional written and verbal communication skills for both client and internal communications
Highly organized, self-driven, and able to work independently in a remote setup
Minimum 2–3 years of experience in a CRM operations, sales operations, or digital marketing support role
Hands-on experience in configuring CRM workflows, tags, automation, and integrations
Strong project management mindset with the ability to manage and prioritize multiple tasks
Comfortable with client-facing outreach (email, SMS, possibly calls)
Ability to create concise reports and communicate findings to both technical and non-technical stakeholders
Preferred
Familiarity with Practina or similar digital ad management tools preferred
Prior experience in a service-based business (legal, consulting, healthcare, etc.) is a bonus
Benefits
Fully remote work
Competitive pay in AUD
Access to industry-leading CRM and automation tools
Continuous training and upskilling in sales ops and automation best practices
Opportunity to grow with high-performing remote teams across multiple client sector
Company
Teams Squared
Offshore Legal Talent
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-07-30
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