Bamboo Works · 1 month ago
Virtual Assistant (with Social Media & CSR Background)
United States
Full-time, Part-time
Remote
Mid Level
$600/mo - $850/moBamboo Works is a fast-growing electrical services business seeking a highly organized and proactive Virtual Assistant. The role involves supporting daily operations, managing customer interactions, scheduling, and light marketing tasks to enable the business owner to focus on growth and team management.
Outsourcing/Offshoring
Responsibilities
Handle 15–20 inbound and outbound calls daily from new and existing clients
Respond to email and text inquiries, including follow-ups and accounts receivable reminders
Schedule jobs and assign them to the appropriate field staff using ServiceMate
Manage CRM and lead pipeline through Podium
Update job statuses and customer information in ServiceMate
Upload invoices to Xero (no reconciliation required)
Create and post 2–3 weekly updates on Facebook and Instagram
Support potential expansion into TikTok using existing brand assets
Promote and leverage the business’s 190+ five-star Google reviews
Manage client's calendar and appointments
Handle light reporting and follow-up tasks as needed
Liaise with apprentice training providers and track apprentice progress
Qualification
Required
Excellent English communication (verbal and written)
Previous experience handling inbound/outbound customer calls
Strong organizational and multitasking abilities
Comfortable learning and using platforms like Podium and ServiceMate
Tech-savvy with good grasp of modern software tools
Experience in social media content management
Comfortable working independently and proactively
Familiarity with CRM and job management software (training provided on ServiceMate and Podium)
Company
Bamboo Works
At Bamboo Works, we make hiring overseas easy, accessible, and affordable.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase