Touch Support, Inc. & SNF Back Office · 1 month ago
Junior IT Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$660/mo - $660/mo
0+ years expTouch Support, Inc. is a US-based company that partners with technology firms to provide exceptional customer service. They are seeking a Junior IT Support Specialist to assist customers with technical and billing-related questions while ensuring a high level of customer satisfaction.
Cloud ComputingInformation ServicesInformation Technology
Responsibilities
Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
Assist in onboarding, educating, and supporting our customers through their journey
Help and guide our customers with technical and billing-related questions
Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
Qualification
Required
Excellent communication skills in the English language, as our clients are primarily US-based
High school degree
Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
Solution-oriented mindset and passion for resolving problems
Passion for working with people and helping them to get their stuff work
Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes
Benefits
Work from home
Learning from scratch
The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
You will be able to further your development with valuable certifications paid for by the company.
Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
Company
Touch Support, Inc. & SNF Back Office
Founded in 2003 on the principle that extraordinary customer experiences forge lasting brand loyalty, Touch Support has always seen end-user interactions as pivotal moments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Korneyev
CEO
Company data provided by crunchbase